Privacy policy

Privacy policy

HavenBox collects only what we need to run the shop and fill orders. This policy describes what that is, why we use it, and how we look after it.

Using the site means you accept these practices.

What we collect
If you browse or buy, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email
  • Phone number, when you give one
  • Payment information (processed by third parties; we do not keep full card numbers)
  • IP address, browser, and device type
  • Purchase history
  • How you use the site

How we use it
We use this data to:

  • Take and ship orders
  • Confirm payments
  • Send tracking and order emails
  • Answer support questions
  • Improve products and the website
  • Spot and block fraud
  • Meet legal duties
  • Send promotions or a newsletter only if you opt in

Payments
Checkout is handled by established payment providers with standard encryption. HavenBox does not store complete credit or debit card details.

Cookies
Cookies help keep your cart, remember settings, keep pages working, measure traffic, and tailor the shop. You can block cookies in your browser; some features may then fail.

Who we share with
We do not sell, trade, or rent personal information.

We share data only with vendors who need it to operate the store:

  • Payment processors
  • Shipping companies
  • Hosting providers
  • Analytics tools
  • Email or marketing services, if you opted in

They may use the data only for the work they do for us.

How we protect it
We use administrative, technical, and physical safeguards against unauthorized access, changes, or misuse. No online store can promise perfect security. We keep reviewing our setup.

Your choices
Depending on the law where you live, you may ask us to:

  • Show you the data we hold
  • Fix inaccurate details
  • Delete your information
  • Limit or object to certain uses
  • Stop marketing emails
  • Send you a copy of your data

Email support@havenbox.shop to make a request.

Links to other sites
We may link out for convenience. Those sites have their own rules. We are not responsible for their privacy practices or content.

Children
We do not knowingly collect information from anyone under 13. If we learn that we have, we will delete it.

Changes
We may update this policy when our services, the law, or our operations change. The new version applies when it is posted here. Please check this page occasionally.

Contact

HavenBox LLC
320 Reno Ct
Lexington, KY 40509

Email: support@havenbox.shop

Hours: Monday–Friday, 9:00 AM – 5:00 PM
Saturday–Sunday: Closed

This is a store policy written in plain language, not legal advice. Have an attorney review it if you need a version tailored to a specific state.