Refund policy

Returns & refunds

We want you to be comfortable buying from HavenBox. If a purchase is not right, the steps below explain how returns work.

30-day return window
You can request a return within 30 days of delivery. The item must meet the conditions below.

Return requirements
For a refund or eligible exchange, the item should:

  • Be unused and in original condition
  • Be sent back in the original packaging
  • Include any accessories, inserts, manuals, or tags that shipped with it
  • Show no damage from misuse or rough handling

Items that do not meet these points may not qualify for a refund.

What we cannot take back
For health, safety, or product-type reasons, we do not accept returns of:

  • Gift cards
  • Clearance or final-sale items
  • Personalized or made-to-order pieces
  • Items damaged by misuse, incorrect installation, accidents, or normal wear

How refunds work
When the return arrives, we inspect it.

If it is approved:

  • The refund goes to the original payment method
  • Processing usually takes 7 business days after approval
  • Your bank or card issuer may take extra time to post the credit

If the return does not meet the requirements, we will tell you.

Return shipping
If you received a damaged, defective, or incorrect item, we will replace it or cover the return shipping.

If you are returning because of preference—wrong color, changed your mind, and similar—you may be responsible for return shipping unless we say otherwise.

Damaged, defective, or wrong items
Please check the package when it arrives. If something is damaged, defective, or not what you ordered, contact us within 7 days of delivery.

Include:

  • Your order number
  • A short description of the problem
  • Clear photos of the item

We will review the request and arrange a replacement, refund, or other fix.

Exchanges
We exchange items that arrived damaged, defective, or incorrectly shipped. Contact us before you send anything back.

Cancellations
You can cancel an order before it is processed or shipped. After it ships, it cannot be canceled. You may still request a return once it arrives, subject to the rules above.

Need help?

HavenBox LLC
320 Reno Ct
Lexington, KY 40509

Email: support@havenbox.shop

Hours: Monday–Friday, 9:00 AM – 5:00 PM
Saturday–Sunday: Closed