Terms of service

Terms of service

Overview
Welcome to HavenBox. In these terms, “we,” “us,” and “our” mean HavenBox LLC. We operate this Shopify store and the related content, tools, products, and services (the “Services”) so you can shop with us.

These Terms of Service, together with the policies they mention, describe your rights and duties when you use the Services. They include important limits on warranties and liability. Please read them.

By visiting or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the site.

Section 1 — Access and account
You confirm that you are the age of majority where you live, and that you consent if a minor in your household uses the Services on a device you control.

To browse or buy, you may need to give an email address and billing, payment, and shipping details. You confirm that the information is accurate and that you have the right to provide it.

You are responsible for your account credentials and activity. Do not transfer, sell, assign, or license your account.

Section 2 — Our products
We try to show products clearly. Colors and appearance can still look different on your screen because of device settings.

We do not promise that any product will match your expectations or look exactly like the listing photos.

Descriptions can change without notice. We may discontinue a product or limit quantities by person, region, or order.

Section 3 — Orders
Placing an order is an offer to buy. We may accept or decline an order. An order is accepted only after we confirm it and payment is processed. Review the cart before you submit; we may not be able to cancel after acceptance. If we change or cancel an order, we will try to reach you using the email, address, or phone you gave.

Returns and exchanges follow our Refund Policy.

You confirm purchases are for personal or household use, not commercial resale or export.

Section 4 — Prices and billing
Prices, discounts, and promotions can change without notice. You pay the price shown when you order, as confirmed by email. Unless we say otherwise, listed prices do not include tax, shipping, handling, or import charges.

Store prices may differ from other channels. Separate promotion rules control special offers. If those rules conflict with these Terms, the promotion rules apply.

Keep payment and account details current so we can complete orders and contact you.

You confirm that (i) payment information is accurate, (ii) you are authorized to use that method, (iii) the issuer will honor the charge, and (iv) you will pay the posted price plus shipping, handling, and applicable tax.

Section 5 — Shipping and delivery
Delivery dates are estimates, not guarantees. We are not responsible for carrier delays, customs, or events outside our control. Title and risk of loss pass to you when we hand the goods to the carrier.

Section 6 — Intellectual property
The Services—including names, text, images, graphics, reviews, audio, video, and layout—are owned by HavenBox, its affiliates, or licensors and are protected by U.S. and other intellectual-property laws.

You may use the Services for personal, non-commercial use only. Do not copy, distribute, modify, display, or reuse site material without our written consent. These Terms do not grant a license to HavenBox, Shopify, or third-party IP except as stated. All other rights are reserved.

HavenBox names, logos, and slogans are our trademarks (or those of our licensors). Do not use them without written permission. Shopify marks belong to Shopify. Other marks belong to their owners.

Section 7 — Optional tools
Third-party tools may appear in the Services. We do not control them and offer access “as is” and “as available,” without endorsement. We are not liable for your use of those tools. Read the provider’s terms before you use them.

New features we add later are part of the Services and fall under these Terms.

Section 8 — Third-party links
The site may link to other sites or embed third-party features. We do not review those materials. You leave our site at your own risk.

We are not liable for harm from third-party sites or from products you buy there. Direct complaints about those products to the third party.

Section 9 — Relationship with Shopify
HavenBox is powered by Shopify, which helps us provide the Services. Sales in this store are between you and HavenBox, not Shopify. Shopify is not responsible for those sales, including injury, damage, or loss from products. You release Shopify and its affiliates from claims arising from your transactions with HavenBox.

Section 10 — Privacy policy
Personal information we collect is described in our Privacy Policy. Some data may also be covered by Shopify’s Privacy Policy. By using the Services, you acknowledge both.

Because Shopify hosts the store, Shopify processes information about how you use the Services and may transfer data, including to other countries, to operate the platform. See our Privacy Policy for details.

Section 11 — Feedback
If you send ideas, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, edit, publish, and display it for any purpose, including commercial use.

You confirm that you own or control the Feedback, that you have disclosed any compensation tied to it, and that it complies with these Terms. We do not have to keep Feedback confidential, pay for it, or reply.

We may remove Feedback that we find unlawful, offensive, or otherwise in violation of these Terms.

Feedback must not infringe others’ rights or contain malware. Do not impersonate someone else. You are responsible for what you post. We are not liable for Feedback from you or others.

Section 12 — Errors
Listings may contain mistakes in descriptions, prices, shipping, or availability. We may correct them and cancel or update orders—even after you submit—if information was wrong.

Section 13 — Prohibited uses
Use the Services only for lawful purposes. Do not use them to break the law, infringe IP, harass anyone, send false information, spam, impersonate others, or interfere with other users.

Do not upload malware; scrape or resell the Services; harvest others’ data; or bypass security, CAPTCHAs, or access limits, including with bots or automated agents. We may suspend or close an account that violates these Terms.

Section 14 — Agents
This section applies if you use or allow an “Agent” (software that acts with little or no direct supervision) to access the Services.

No Agent may use the Services unless it identifies itself as required below, or after we have asked it to stay off the site. We may limit Agent access by technical means.

Agents must: (i) include Agent/[agent name] in the user-agent string; (ii) not hide that they are automated or evade CAPTCHAs; (iii) answer truthfully if asked whether the user is human; and (iv) not dodge blocks or limits on Agents.

Section 15 — Termination
We may end access to the Services at any time without notice. You still owe amounts due through the termination date.

These sections survive: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other clause that should naturally survive.

Section 16 — Disclaimer of warranties
Site information is general only. We do not warrant that it is complete or useful. You rely on it at your own risk.

EXCEPT AS HAVENBOX EXPRESSLY STATES, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED, SECURE, OR ERROR-FREE SERVICE. SOME PLACES LIMIT THESE DISCLAIMERS; THEY MAY NOT APPLY TO YOU IN FULL.

Section 17 — Limitation of liability
TO THE FULLEST EXTENT THE LAW ALLOWS, HAVENBOX, SHOPIFY, AND OUR OR THEIR AFFILIATES, OFFICERS, EMPLOYEES, AND PROVIDERS ARE NOT LIABLE FOR INJURY, LOSS, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, DATA, OR REPLACEMENT COSTS—ARISING FROM THE SERVICES OR PRODUCTS, EVEN IF ADVISED THEY MIGHT OCCUR.

Section 18 — Indemnification
You will defend and hold harmless HavenBox, Shopify, and our affiliates, officers, employees, and providers from third-party claims, including reasonable attorneys’ fees, arising from (1) your breach of these Terms, (2) your violation of law or others’ rights, or (3) your use of the Services.

We will try to notify you of a claim. Delay does not excuse you unless it materially harms your defense. We may control the defense at your expense and will not settle a claim that imposes non-money obligations on you without your consent (not unreasonably withheld). You will cooperate.

Section 19 — Severability
If a clause is unlawful or unenforceable, it is limited to the extent allowed. The rest of the Terms stay in force.

Section 20 — Waiver; entire agreement
If we do not enforce a right, that is not a waiver.

These Terms and the policies posted on the site are the full agreement between you and us and replace prior discussions about the Services.

Ambiguities are not construed against the drafter.

Section 21 — Assignment
You may not assign these Terms without our written consent. Attempts to do so are void. We may assign them without notice.

Section 22 — Governing law
These Terms are governed by the laws applicable in Kentucky, United States, where HavenBox LLC is located. You and HavenBox consent to venue and personal jurisdiction in the state or federal courts sitting in that jurisdiction.

Section 23 — Headings
Headings are for convenience only.

Section 24 — Changes
The current Terms are always on this page. We may update them by posting a new version. Material changes will be noticed as required by law and take effect on the date stated. Continued use after a change means you accept it.

Section 25 — Contact

HavenBox LLC
320 Reno Ct
Lexington, KY 40509

Email: support@havenbox.shop

Hours:Monday–Friday, 9:00 AM – 5:00 PM
Saturday–Sunday: Closed