Shipping policy

Shipping policy

HavenBox ships across the United States. We aim to get orders out promptly and keep tracking easy to follow.

Where we ship
We ship to U.S. addresses only. Standard tracked shipping is free on every U.S. order. There is no minimum purchase.

Order processing
Orders are packed before they leave the warehouse.

Processing time: 2–3 business days
The warehouse runs Monday through Friday. Weekends and federal holidays are not processing days.

Cut-off time
Orders placed before 5:00 PM Eastern Time on a business day usually enter that day’s processing cycle. Orders placed after 5:00 PM ET, on weekends, or on holidays are processed the next business day.

Delivery window
After an order ships, transit is typically 3–6 business days, depending on destination and the carrier.

Weather, holidays, and carrier issues can add time. The windows above are estimates, not guarantees.

Shipping charges
Standard shipping within the United States is free. We do not add a minimum-order requirement for that rate.

Tracking
When a package leaves, we email a tracking number. It can take up to 24 hours after the first scan for the carrier site to show movement.

Address accuracy
Check the address before you pay. We are not responsible for delays, returns, or lost packages caused by an incomplete or incorrect address entered at checkout.

If you spot a mistake right after ordering, email us immediately. We will try to update the address if the order has not shipped yet.

Delayed or missing packages
Most shipments arrive in the window above. If a package looks badly delayed, is marked delivered but you do not have it, or appears lost, contact us. We will open a case with the carrier.

Split shipments
If items ship from more than one location or at different times, you will get a tracking number for each box.

Questions

HavenBox LLC
320 Reno Ct
Lexington, KY 40509

Email: support@havenbox.shop

Hours:Monday–Friday, 9:00 AM – 5:00 PM
Saturday–Sunday: Closed