Frequently asked questions
Welcome to HavenBox. These are the questions we hear most. If yours isn’t covered, email us and we’ll help.
1. Do you offer free shipping?
Yes. Free standard tracked shipping is included on all orders delivered in the United States. There is no minimum order.
2. How long will it take to receive my order?
Orders are usually processed in 2–3 business days. After that, transit within the U.S. is typically 3–6 business days, depending on destination and the carrier.
3. What is your daily order cut-off?
Orders placed before 5:00 PM Eastern Time on a business day are generally processed in the current cycle. Orders placed after 5:00 PM ET, on weekends, or on public holidays are processed on the next business day.
4. How can I track my order?
When your order ships, we send a confirmation email with a tracking number. Use that number to follow the package.
5. What is your return policy?
Eligible items can be returned within 30 days of delivery. To qualify, the product should be unused, in original condition, in the original packaging, and include any accessories or paperwork that came with it. See our Return & Refund Policy page for the full details.
6. When will I receive my refund?
After we receive and inspect the return, approved refunds are usually issued to the original payment method within 7 business days. Your bank or card issuer may take additional time to post the credit.
7. What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery. Please include:
- Your order number
- A short description of the problem
- Clear photos of the item
- Photos of the packaging, if you have them
We’ll review the request and arrange a replacement, refund, or other fix.
8. Can I change or cancel my order?
Yes, if the order has not started processing. Email us as soon as you can. Once a shipment is on its way, it cannot be canceled.
9. What does HavenBox sell?
HavenBox offers small home and desk pieces—accent lighting, organizers, trays, and decorative accessories finished in clean metalwork, navy, and pearl tones.
10. Are payments secure?
Yes. Checkout is handled by trusted processors with standard encryption. We do not store full card numbers on our servers.
We accept:
- Shop Pay and Shop Pay Installments
- Visa, Mastercard, American Express, Diners Club, and Discover
- Apple Pay, Google Pay, and PayPal
11. Do you ship internationally?
Not at this time. We ship within the United States only. If that changes, we’ll post it on the site.
12. Will I get an order confirmation?
Yes. You’ll receive a confirmation email after checkout, and a second email with tracking when the order ships.
13. What if my package is delayed?
Most orders arrive in the window above. Weather, holidays, or carrier issues can add time. If a shipment looks significantly late, email us and we’ll look into it.
14. How can I contact HavenBox?
HavenBox LLC
320 Reno Ct
Lexington, KY 40509
Email: support@havenbox.shop
Support hours: Monday–Friday, 9:00 AM – 5:00 PM
Saturday–Sunday: Closed
We aim to reply within one business day.
Still need help?
Send a note to support@havenbox.shop. We’ll do our best to get you a clear answer quickly.